CUSTOMER CARE
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Let there be light!!
Here are a few hopefully helpful tips to ensure you get the best performance and most enjoyment out of your melts.
There's not much to say, but we would advise that you do not use 8 hour t-lights in your melters unless they are particularly large melters, and here's why.
Lots of people think that by using a larger t-light they will get a longer life out of their melts, WRONG, it is actually the reverse. All that happens is that the melter & the melt will get so hot that all the fragrance evaporates on the first burn leaving nothing left for next time.
And for this reason, we would always recommend using no more than a 4hr t-light
All our melts are handmade to order with 100% eco soy wax (which contains no paraffin and is made from soya bean oil.) or gel wax, whichever is your preference, & we only use high quality fragrance oils.
Please ensure your burner is dry and do not add any other substances like water to the wax.
So, simply remove your melt from its pot, place it on your melter, light your t-light or plug in your melter & enjoy ........
The fragrance is released when the wax melts & the burn time depends on the quantity used and on fragrance selected and depending on the environment in which they are used.
AND PLEASE REMEMBER, NEVER LEAVE YOUR OIL BURNER UNATTENDED WHEN IN USE......
And finally .........Please note that whilst our melts have an amazing resemblance to the various perfumes they are imitating, we are in no way affiliated with any of the fragrance companies. Our fragrances simply smell very similar to them.
Okay, that's the boring stuff covered, in short, we hope you enjoy hours of wonderful smelling burn time with your chosen Melt Factory melt xx
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RETURNS
We work hard to ensure that your order reaches you in perfect condition. In the event that this isn't the case or you are not totally satisfied with your purchase, please email us at franki'scents@francescageorge.net with any enquiries, in order that we can have this resolved as quickly as possible and with the least possible inconvenience for you.
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FAQS
Do you provide International delivery?
We are happy to ship overseas, Please contact franki'scents@francescageorge.net for a carriage quote.
How do I track my order?
Currently all our British Isles parcels are despatched via either Evri or Royal Mail .
What are your delivery options?
We despatch your order as quickly as possible or on a date specified by you.!
How do I return an item?
We hope that a return is very rarely required. However, if there is a problem with your order please contact us at franki'scents@francescageorge.net and should a return then be necessary we will send you a free returns label.
What is your returns policy?
In the unusual event of there being a problem, please contact us within 14 days and we shall be happy to send you a free returns label .